We love to hear from you at FaceTox HQ but there are lots of questions already answered on our FAQ page. So don't wait for a reply from us, get an answer straight away!
The most common questions answered are:
My face has gone a little red after washing off the mask. Is this normal?
Don’t worry, this is totally normal. You may experience redness and slight tingling as the mask is designed to draw out toxins and bacteria from your skin which increases blood flow to your face. The redness should only last for 30-45 minutes. If the redness appears on your face for longer, we would recommend decreasing the time you leave the mask on.
Why has my order not been delivered yet?
As stated on our site. Our delivery times are based on WORKING DAYS since your received your confirmation email. A working day is classed from Monday - Friday.
- Delivery within the UK is £4.99 and is delivered next WORKING DAY when ordering before 1PM.
- Delivery throughout Europe is from £6.99 and takes 5-7 WORKING DAYS.
- Delivery throughout US, Canada & AUS is from £6.99 and takes 5 - 15 WORKING DAYS.
- Delivery for the rest of the world varies depending on destination.
It looks like I have been overcharged. Please help?
Please remember we are a UK company and all our prices are shown in UK GBP £. You may want to use the currency converter at the top of the page before you purchase. You will be billed in your own currency.
If your questions have still not been answered, then please fill in the form and we will get back to you within 48 hours.